1Overview
Plain English summary: We collect your email to process your purchase and send you updates. We collect minimal, anonymized analytics to improve the app. We never sell your data. You can request deletion at any time.
LifeSteps ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our application and website (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
2What we collect
Information you provide
- Email address — Required to process your purchase and deliver your license. Used to send you product updates, security notices, and support communications.
- Name — Optionally provided during purchase for license personalization.
- Payment information — Processed securely by our payment provider. We never store your full card details.
- Support messages — When you contact us for support, we retain those communications to help resolve your issue.
Information collected automatically
- Crash reports — Anonymous crash data to help us fix bugs. Contains device type, OS version, and the crash stack trace. No personal identifiers.
- Usage analytics — Aggregate, anonymized data about which features are used. Helps us improve the app. This is never linked to your identity.
- Purchase records — Transaction records required for license verification and legal compliance.
What we do NOT collect
- We do not track your location.
- We do not access your contacts, photos, or files.
- We do not collect advertising identifiers.
- We do not build behavioral profiles for advertising.
3How we use your data
We use the information we collect for specific, legitimate purposes:
- Delivering your license and providing access to the app
- Sending purchase confirmations and receipts
- Communicating about product updates, new features, and security notices
- Providing customer support and resolving technical issues
- Improving the app based on anonymized usage patterns
- Complying with legal obligations (e.g., tax records for purchases)
We will not use your data for any purpose not listed here without first notifying you and obtaining your consent.
4Data sharing
We do not sell, trade, or rent your personal information. We may share limited data with:
- Payment processors — To process your purchase securely (e.g., Stripe, PayPal).
- App stores — If purchased through an app store, your purchase data is subject to their privacy policy.
- Service providers — Essential providers that help us operate (e.g., email delivery, crash reporting). All bound by strict data protection agreements.
- Legal requirements — If required by law, court order, or to protect our legal rights.
We will never sell your data to advertisers, data brokers, or any third parties for commercial purposes.
5Data retention
We retain your data only as long as necessary:
- Account and profile data — Retained while you use the service. Deleted within 30 days of a verified deletion request.
- Purchase records — Retained for 7 years for legal and accounting compliance. Some purchase data may need to be retained even after deletion requests.
- Support communications — Retained for 2 years after the conversation closes.
- Analytics data — Anonymized analytics are retained indefinitely as they contain no personal identifiers.
You may request deletion of your data at any time via our Data Deletion page. We will process requests within 30 days.
6Your rights
Depending on your location, you have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request that inaccurate data be corrected.
- Deletion — Request permanent deletion of your personal data.
- Portability — Request your data in a portable, machine-readable format.
- Objection — Object to certain types of processing, including direct marketing.
- Withdrawal of consent — Withdraw consent for processing at any time.
To exercise any of these rights, contact us at support@lifesteps.app or use our Data Deletion page.
7Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit using TLS/HTTPS
- Encryption of sensitive data at rest
- Strict access controls — only employees who need your data to perform their job have access
- Regular security reviews and updates
No method of electronic storage or transmission is 100% secure. While we use best-practice measures, we cannot guarantee absolute security. If you believe your data has been compromised, contact us immediately at support@lifesteps.app.
8Cookies
Our website uses minimal cookies:
- Essential cookies — Required for the website to function (e.g., shopping cart, session management). These cannot be disabled.
- Analytics cookies — Anonymous page-view data to help us improve the website. You can opt out by disabling cookies in your browser.
We do not use advertising cookies or third-party tracking cookies.
9Children's privacy
Our Service is not directed at children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately at support@lifesteps.app and we will delete it promptly.
10Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our website at least 30 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
The date at the top of this page indicates when this policy was last revised.